False. Read on and you will understand.
Example 1: Client tells me on Tuesday they would do anything to get Fios installed by the end of the week. I make this happen. The Fios tech calls at 9:30am today to tell me he is on the way to do the install. I alert the client.
Client response "No, now isn't a good a time, can you stall them until noon?"
This is not a valid question. Do not ask me such ridiculous things.
Example 2: A new hire is placing an order for a client on the client's credit card.
New Hire: "Who's address should I put as the billing address, ours or the clients?"
This is not a valid question. Do not ask me such ridiculous things.
Example 3: Client emails with an "urgent" problem. It reads: "I tried calling So-and-So and got a recording saying his voicemail is full and I can't leave a message. Can you fix this?" Well, Lady, this usually means that So-and-So needs to empty their voicemail.
This is not a valid question. Do not ask me such ridiculous things.
Example 4: At 6:30pm, after normal business hours, a client calls because she can't figure out how to email a picture from iPhoto. I explain to her that all my technicians have gone home for the night and we will assist her in the morning.
Client response: "Well why don't you just text Boss Man and tell him I'm waiting at my computer for help?"
This is not a valid question. Do not ask me such ridiculous things.
Today all I wanted to do was scream at the top of my lungs until everyone stopped asking me questions. It was the only way I could think of that would be effective. Or maybe I need to find an anti-stupid drug to put in the DC water supply. For now, I will settle on wine as a resolution.
